TAKE A LOOK
Overview
The Software
Prospecting
& Customer Mgt
Logistics
& Chain of Custody
Production
Lifecycle Mgt
Data Security
Mgt
Inventory
& Warehouse Mgt
Order Management
Fulfillment
& Shipping
Financial
Management
Dashboards
& Reporting
Portal
For Customer & Salesperson
Advanced Features
The MAKOR ERP™ is a powerful and innovative end-to-end software platform developed specifically for the unique requirements of IT Asset Disposition, Reseller and E-waste companies.
THE SOFTWARE: OVERVIEW
AUTOMATE THE COMPLEX
The MAKOR ERP™ provides IT Asset Disposition, Reseller and E-waste companies around the globe with state-of-the-art tools to automate the complex process of asset recovery and e-waste recycling, cradle to grave – from prospecting to pick-up, through production, into resale and downstream. The customizable Makor ERP™ platform is fully scalable, and able to support small, medium and large enterprises in both single and multiple locations.
By reviewing the feature set it will become clear that the Makor ERP™ is the most capable, proven solution on the market for your unique needs.
Prospecting & Customer Management
INFUSE CUSTOMER SERVICE WITH TRANSPARENCY, ACCURACY, AND DEPENDABILITY
benefits
A CRM built for your industry! The CRM is exactly what your ITAD, Reseller or E-waste company needs to better manage your leads and customers.
- Drive Efficient and Accurate Handling of All Material
- Automate Financial Settlement of Each Order
- Know Exactly What is Going On and Everything You’ve Done Per Customer
- Gain Full Understanding of the Profitability of Each of Your Customers
- Motivate Your Sales Team with Real-time Revenue Reporting
- Improve Customer Service with Automated Notifications and Portal Access
features
- Prospecting
- Activity Tracking
- Integrated Web Site Lead Generation
- Pipeline Reporting
- Quotes
- Generate Quotes
- Review and Validate Delivered Equipment
- Customer Management
- Provide Customers with Portal Access
- Setup Automated System Notifications
- Email Automated Order Reports
- Manage Document Libraries
- Set Financial Preferences
- Contract Management
- Set-up Enforced Services
- Establish Pricing to Automate Settlement
- Processing Instructions
- Enforced Disposition and Processing Rules
- Status/Reporting
- Order Status
- Tracking of All Account Activity
- Real-time Sales Commissions Reporting
Proven Success:
“The Makor ERP™ is a huge source of confidence for our prospects moving forward with us. We market it hard to our accounts to demonstrate capabilities. We show how the Makor ERP™ allows us to enforce what needs to get done, track what was done and open it up to our customers via the portal. There are still a lot of our competitors operating like we used to and not able to promise this. Our prospects see how we will deliver.”
George Hinkle
ARCOA Group
President
LOGISTICS & CHAIN OF CUSTODY
TRANSFORM LOGISTICS INTO A KEY DIFFERENTIATOR (AND REVENUE GENERATOR)
benefits
The Makor ERP™ provides the tools needed to both optimize logistics execution as well as provide the transparency and paper trail needed for secure chain of custody management.
- Real-time Chain of Custody Transfer Management
- Clearly See What’s Set to Arrive…and Leave the Warehouse(s)
- Always Know Which Drivers and Resources are Available
- Ensure Pick-ups Are at Capacity
- Automate Pickup Document Creation (BOL/Manifests)
- Generate New Revenue Via Logistics Tracked Services
features
- Logistic Tools
- Makor ERP™ E-Pickup App (w/Bar Codes, Signatures & Transfer of Custody)
- Manage Schedules of Trucks and Resources
- Calendars to View Available Trucks and/or Resources
- Third-party Carrier Management
- Generate Bar Code Labels for Pickup
- Automatic BOL Generation
- (cont)
- Pickup Manifest Generation
- Vicinity Pickup Optimization
- Automated Customer Notification After Pickup
- Manage Multiple Pickups Per Order
- Custom Logistics Services
- Customize Logistics Workflow to Manage Resources, Schedule and Customer
Proven Success:
“By implementing the Makor ERP™ we have a tool now that the big guys have – a tool to manage the full chain of custody with accurate reporting. Even though we are a small organization the Makor ERP™ allows us to play at a high-level.”
Charles Brennick
Interconnection
President
PRODUCTION LIFECYCLE MANAGMENT
INCREASE THROUGHPUT AND GUARANTEE INVENTORY ACCURACY
benefits
The Makor ERP™ can be implemented to match and improve your processes for managing the inbound flow of IT Assets and eWaste through to its final disposition.
- Increase Throughput by 50% or More*
- Enforce and Track Services Performed
- Guarantee the Accuracy of Inventory Data
- Automate Reporting and Data Analysis
- Reduce Reliance on Staff to Gain Throughput and Deliver as Promised
features
- Receiving
- R2/E-Stewards Mass Balance Tracking
- Bar Coded Temporary Storage
- Receipts and Certificate Generation
- Scale Integration
- Sorting
- Fast-Tracked and Accurate Serialization
- Data Security Processing
- Manual and Automated Disposition Routing
- Received Material Validation
- Asset Bar Coding
- High Value Part Sorting
- Testing/Repair/Upgrade
- Process Driven Testing/Repair
- Data Security Processing
- Tracked Upgrade/Harvest
- Fully Configurable Testing Work Benches
- R2/E-Stewards Compliance Plug-ins
- BIOS Reader Integration
- Automated Grading and Disposition Tools
- Automated Pricing Engine
- Pallet Tracking
- Part Harvesting/Part Teardown
- Precise Tracking of Parts Harvested
- Work Queue Management for Part Check-in Experts
- Teardown/Shred Management
- Visibility to Teardown, Shred, and Bale Thresholds
- Productivity Tracking of All Recycling Employees
- Real-Time Certificates of Recycling
- Automated Order Specific Report Generation
- Receiving/Receipt/Weighmaster
- Serialization
- Detailed Audit
- Data Security
- Lot Mass Balance
- Certificates: COR, COD, COS
*Based on customer feedback
Proven Success:
“Implementing the Makor ERP™ has given us the ability to more easily track and complete projects end-to-end in a timely fashion. By using the platform while introducing some physical process changes, we have been able to consistently increase initial inventorying of assets by 50%, and in some cases more than double the throughput.”
Jeff Brooks
Synetic Technologies
Business Analyst
DATA SECURITY MANAGEMENT
SELL CONFIDENCE…DELIVER SECURITY
benefits
The data security management system within the Makor ERP™ is a supplement to in-house data erasure software systems such as Blancco, Securaze, Certus, SoftThinks, Extreme Protocol, Aiken, WipeOS, White Canyon, BitRaser, Youwipe, Holmes, BlackBelt, and PhoneCheck. This process driven system is integrated with your inventorying process and implemented to elevate the level of data destruction/sanitization services and advance sales and marketing efforts.
- Prevent IT Assets Being Inventoried Without Proper Data Wipe/Destruction Services
- Ensure Proper Data Security Services Get Performed
- Provide Advanced Reporting and Transparency on All Data Security Services
- Easier to Obtain NAID AAA Certification and Remain Compliant with Less Hassle
- Advance Marketing and Sales Efforts by Demonstrating Full Security Processes
- Reduce Reliance on Staff to Ensure Quality Control of Security Processes
features
- Customer Agreement Management
- Enforce Execution of Proper Data Security Services
- Enforce Specific Data Collection Requirements
- Setup and Automate Service Fee Invoicing
- Process Improvement
- Auto-routing of Data Bearing Devices to Secure Area
- Optimize Data Collection and Security Service Assigning
- Optimize Hard Drive Harvesting and Installation
- Track Service Status of EVERY Hard Drive Received
- Integration with 3rd Party Diagnostic and Datasan Tools
- Prevent Units Not Sanitized From Being Inventoried
- Make Compliance Standards Easier to Enforce
- 3rd Party Wipe Validation Tool Integration
- Data Security Service Reporting
- Lock DownTM Data Security Audit Report
- Certificate of Destruction (COD)
- Certificate of Sanitization (COS)
- Customer Portal Access
Proven Success:
“The tight integration the Makor ERP™ has with BIOS/Data Erasure tools such as Blancco is hugely important for our data security commitments. The auto-populating of data greatly increases the rate at which data bearing assets can be processed. The security and accuracy gains are immeasurable!”
Amanda Shepherd
Sage Sustainable Electronics
Reno Facility Manager
INVENTORY & WAREHOUSE MANAGEMENT
KNOW EXACTLY WHAT INVENTORY YOU HAVE…AND WHERE IT IS
benefits
Gain control of your inventory. By connecting the inventory and warehouse management tools listed below to the production life cycle management process, and order management systems the Makor ERP™ allows to manage inventory instead of chaos.
- Significantly Improve Inventory Data Accuracy
- Shorten the Time of Inventorying IT Assets and Parts
- Sell Quicker by Expanding Visibility and Connecting to Multiple Channels
- Expedite Maintenance and Fulfillment by Knowing Where Material Is
- Gain Efficiencies with Simple and Flexible Bar Coding Systems
- Succinctly Manage Multiple Warehouses
features
- Inventory Management Tools
- SKU Management
- Inventory Aging Tracking and Management
- Channel Assignment
- Optimized Inventory Pricing Options
- Precise Bid List Generation
- Part Upgrade/Harvest Tracking
- Cradle to grave tracking and Reporting
- Reports and Dashboards
- Channel Management
- Fully Integrated into eBay
- Omni-Channel Integrated
- Lease Hold, Donation, Legal Hold Management
- Redeployment / Customer Inventory Management
- Warehouse Management Tools
- Bar Coded Shelf/Floor/Rack Storage Management
- Wireless Pallet Building
- Smart, Rule-Based Pallet Building
- Reconciliation Toolset
- Cycle Count Support
- Reports
Proven Success:
“The advanced parts inventory functionality (and associated reporting) available in the Makor ERP™ was hugely important to standing up our business.”
Mike Leonard
Sage Sustainable Electronics
Parts Manager
Order
Management
SELL BETTER…AND FASTER
benefits
Processing and selling electronics is the lifeline of your ITAD or electronics recycling business. The Makor ERP is complete with the tools you need to advance sales.
- Reduce the Time From Order-to-cash with Automated Data Entry Eliminating Bottlenecks and Errors
- Eliminate Billing Errors with Seamless Transition From Quote to Order Approval, Fulfillment and Invoicing
- Drive Fulfillment Accuracy and Efficiency by Connecting the Production Life Cycle, Inventory, Sales, Finance and Fulfillment Teams
- Start Selling Sooner as Visibility to Data Becomes Available Earlier in Process
- Increase Visibility Publishing to Multiple Channels
features
- Inbound Sales Management
- Easy Order Setup to Schedule Material Pickups/Drop-offs
- Establish Services, Pricing, Instructions, Material Routing and More
- Auto-generation of BOL and Other Documentation
- Automated Customer Service Notifications
- Customer Portal Scheduling
- Initiates Chain of Custody Transfer Process
- Generates Logistics Queue for Additional Scheduling
- Detailed Commission Tracking
- Downstream Sales Management
- Inventory Sales: Assets, Parts and Scrap
- Custom Bid List Generation
- Integrated POS
- Wholesale Order Generation
- Omni-channel and eBay Integration
- Integrated Consignment Tracking
- Fulfillment Services
- Detailed Commission Tracking
- RMA Management
Proven Success:
“The system has helped us manage downstream sales as we have grown from selling a few items a day on eBay to selling hundreds a day across four e-commerce platforms and a retail operation.”
Steven Kaufman
Urban Mining
CEO
FULFILLMENT & SHIPPING
START FULFILLING YOUR POTENTIAL
benefits
The efficient handling of orders is key to your customer service experience. The Fulfillment and Shipping module within the Makor ERP™ is integrated with the inventory and ordering systems to guarantee timely updates of fulfillment tasks and easy shipping setup to make sure deliveries are made and promises are kept.
- Assure Accurate Picking of Orders
- Save Time by Auto-generating Pick Lists, Pack Lists, and BOL’s
- Maintain Better Ratings on Retail Channels Such as eBay
- Improve Communication and Turnaround on Orders that Cannot be Fulfilled
- Gain Efficiencies by Integrating with FedEx/UPS/USPS by automating Transfer of Order Data, Printing Labels, and Getting Best Rates
- Generate New Revenue with the Implementation of Trackable Fulfillment Services
features
- Fulfillment Tools
- Pick/Pack Reports
- Efficient Location Based Order Picking
- Real-time Pick Status Updates
- Validation to Ensure Proper Material in Order
- Managed Substitutions
- Package Management
- Fraudulent RMA Protection
- Fulfillment services tracking and Billing
- Real-time Inventory Storage Updates
- Fulfillment Services Engine
- Shipping Tools
- Shipment Creation
- Carrier Management
- BOL Generation
- Full UPS/Fed-Ex Integration
- eBay Shipping Status Integration
- International Shipping Documentation
- Historical Shipping Records
Proven Success:
“The Makor ERP™ has driven fulfillment/delivery accuracy and efficiencies by connecting our production life cycle, inventory, sales, finance and fulfillment teams. Since each IT asset and part is has passed a guided audit and is verified by fulfillment during the order pulling process, we can be confident when providing a copy of the sales order or invoice to the customer that they are going to receive exactly what they will be billed for.”
Matthew Anderson
ECS Refining, Recycling & Asset Management Solutions
IT Systems Specialist
FINANCIAL MANAGEMENT
DELIVER ON SLA’S, REDUCE TIME TO CASH, AND CREATE NEW REVENUE STREAMS
benefits
By running your customer management and production life cycle processes (receiving, sort, test) through the Makor ERP™ your billing and reporting will simply become a process of review, adjust, and communicate.
- Cut the Time it Takes to Invoice by Almost 75%**
- Track and Deliver on SLA Agreements
- Win New Business by Offering Higher Value with Consignment (Even on Parts)
- Automate Complex Billing and Reporting for Hard to Track Services
- Mine More Useful Data
features
- Financial Tools
- Automated Invoicing
- Billing Status Management
- SLA Management
- Bulk Invoicing Tools
- High Volume Consignment of Assets, Parts and Scrap
- Billing/Reporting Requirements Management
- Inventory Order Approvals and Adjustments
- Ledger Integration
- QuickBooks
- Great Plains
- Navision
- More on Request
- Management Reporting & Dashboards
- Customer P&L’s
- Automated Commission Reporting
- Inventory, Sales and Performance Analysis Reports
- Automated Order Specific Report Generation
- Lot Mass Balance
- Certificates: COR, COD, COS
- Settlement/Invoice/Credit Memo/PO
**Based on customer feedback
Proven Success:
“We used to spend hours a day generating settlements only to hope that our calculations were correct and that we got the pricing right. With the implementation of the Makor ERP™, billing has been automated and accurate. It has eliminated an entire job and has opened up resources to manage other priorities for our company.”
Kelly Smith
ARCOA Group
Operations Manager
DASHBOARDS AND REPORTS
BRING DATA TO LIFE TO FACILITATE A NEW LEVEL OF DECISION MAKING CAPABILITIES
benefits
Useful data can be used to create meaningful reports and dashboards. The Makor ERP™ facilitates both. By connecting each key business unit to the life cycle of a job, the Makor ERP™ collects clean, relevant data each step of the way to create vast, accurate and mine-able reports. These new reports bring the data to life facilitating a new level of decision making capabilities. How profitable is customer X? How productive is employee Y? How much do we have in stock of material Z? The accurate answer to these questions and many more are now at your fingertips. Given that each organization has its unique needs, the ability to create custom reports and dashboards is built in, either by you or by Makor Solutions.
- Make Better Decisions
- Measure Staff Performance
features
- Standard Reporting
- Management
- Financial
- Production Lifecycle
- Inventory
- Upstream Sales
- Downstream Sales
- Fulfillment/Shipping
- Dashboards
- Production Lifecycle Snapshots
- Sales Snapshots
- Profitability
- Self-Service Reporting Module (SSRM)
- Choose Data From Multiple Data Sources for Analysis
- Create and Organize Visualizations and Formatted Reports
- Share Insights with Everyone in the Organization
- Custom Reporting
- Custom Development Upon Request
- Training to Write Own Reports
Proven Success:
“Since implementing the Makor ERP™, we can tell exactly what our teardown line and technicians are producing. Every week we run accurate production numbers to help us make better staffing decisions moving forward. The reporting capabilities of the Makor ERP™ has also helped the senior leadership team come up with better budgets since we know what revenue is being generated from which sources. Our fees as a result are very specific as opposed to just guesswork.”
George Hinkle
ARCOA Group
President
PORTALS
KNOW…NOW
benefits
Transparency in today’s market is essential. It can greatly improve productivity and employee morale internally and build trust and confidence in customers and vendors externally. No one likes to be in the dark about their business. With this in mind, the Makor ERP™ offers multiple portals to accommodate the need to know now.
- Improve Customer Service with Real-time Access to Order Statuses, Order Reports, and Specific Details About IT Assets
- Reduce Resources Required to Maintain Customer Communication
- Empower Customers with the Ability to Schedule Pickups
- Be More Agile in Closing the Next Deal by Providing Roving Sales Team Access to All the Latest Customer Activity, Including Reports, Status’s and More
features
- Customer Portal
- Privilege Based Access
- Real-time Statuses
- Order Specific Reports and Docs
- IT Asset Specific Reports and Statuses
- Ability to Schedule Pickups
- Salesperson Portal
- Privilege Based Access
- Instant Access to Accounts From Anywhere
- Real-time Statuses
- Order Specific Reports and Docs
Proven Success:
“Our top customers can go into the portal and see exactly what we have of theirs and where it is at. It builds so much confidence because there is nothing hidden between the lines. They can see it all. This has built a lot of trust between us and our customers. The appearance of the portal really gives us a professional and advanced look.”
Kelly Smith
ARCOA Group
Operations Director
ADVANCED FEATURES
INNOVATIONS THAT ARE ADVANCING THE MARKET
benefits
With countless success stories from over 100 companies worldwide, the Makor ERP is already hands down the most comprehensive and proven business software solution on the market for ITAD, Resellers and E-waste. Now, with the implementation of 3iTM, Makor Solutions is delivering innovations that are advancing the market and moving its customers to the next echelon.
- Supplement the Core Makor ERP™ System with Premium Tools that Bring Even More Efficiency
- Adapt the Software to Match Changing Needs with Custom Enhancements
features
- Advanced Functions
- Profitability Calculator
- Disposition Routing – Hold Channel, Data Security and Inventory/Recycle Routing
- Third Party Partner Processing Data Import
- IT Asset Pricing Engine
- Fulfillment Pick-by-Vision
- Mobile Order Fulfillment with Guided Picking
- Mobile Warehouse Management
- Mobile Onsite ePickup
- Self-Service Reporting Module (SSRM)
- Fulfillment by Amazon Integration
- Inter-site Material Transfer System
- Customer, Salesperson, Vendor Portals
- Customization
- On Request
Proven Success:
“Outside of the core functionality offered in the Makor ERP™, we also benefit from the continual advancements being added. The automated Pricing Engine Matrix, for example, is an advanced tool we rely on to accurately price inventory automatically as it is being tested and audited. Customers get credited and we have a better handle on the value of our inventory without any additional manual work!”
Dave Bernstein
Anything IT
President