Serving Enterprise Clients Where They Work.
Minneapolis – DATE 2025
Connecting Makor ERP™ and The ReturnCenter Platform in ServiceNow
Enterprise clients expect their ITAD partners to meet them where they already work, inside the ServiceNow® platform. Now, with the ReturnCenter integration powered by Makor ERP™, ITAD providers can deliver just that.
This new connection bridges enterprise systems and ITAD operations, giving providers real-time transparency, seamless workflows, and automated compliance documentation, all from within the environments their clients already trust.
The Challenge: Enterprise Clients Expect Transparency
For ITAD providers serving large enterprise clients, often in sectors like finance, healthcare, or government, expectations have changed. Clients no longer want updates through emails and spreadsheets; they want real-time visibility, verifiable data, and audit-ready proof.
But without the right systems, that level of transparency can be time-consuming and error-prone.
That’s why ReturnCenter and Makor Solutions partnered to simplify the process, enabling ITAD providers to manage every stage of the disposition workflow directly within Makor ERP™, with updates automatically reflected in ReturnCenter and ServiceNow®.
The Solution: One Workflow, Two Connected Platforms
Through this integration, ITAD providers can receive and process pickup requests directly in their Makor ERP™ environment. Every key action, from scheduling and pickup through audit, data destruction, and settlement, is instantly synchronized with ReturnCenter and the client’s ServiceNow instance.
The result:
✅ No double entry or manual updates
✅ Real-time status visibility for all stakeholders
✅ Automatic documentation uploads including Certificates of Destruction, Recycling, and Settlement Reports
Whether your client works in ServiceNow or through your branded ReturnCenter portal, their experience is identical, transparent, reliable, and always up-to-date.
The Impact: Efficiency That Pays Off
This integration helps ITAD providers strengthen operations and client trust through:
- Operational Efficiency: Fewer manual steps, faster turnaround times.
- Compliance Without Compromise: Automated documentation and full audit trails.
- Powering Strategic Partnerships: Delivering enterprise-grade service inside clients’ preferred platforms.
As Mark Chodos, CEO of Makor Solutions, explains:
“This integration lets ITAD providers deliver the visibility and transparency enterprises demand, while keeping their internal operations streamlined and scalable.”
By meeting enterprise clients inside the systems they already trust, ITAD providers not only simplify collaboration, they strengthen relationships built on transparency, accountability, and real-time visibility.
About the Integration
The Makor ERP™ x ReturnCenter integration synchronizes:
- Pickup scheduling and confirmations
- Delivery and logistics updates
- Data destruction and audit reports
- Certificates of destruction and recycling
- Settlement report documentation
All update automatically, ensuring both ITAD providers and their clients always see the same accurate, real-time information.
About ReturnCenter
ReturnCenter is a digital ecosystem connecting stakeholders across IT asset management and reverse logistics. Available as a standalone platform or via the ServiceNow app, ReturnCenter links ITAD providers, leasing companies, electronics OEMs, and their customers to streamline IT equipment return, decommissioning, secure data destruction, device refurbishment or recycling, and automated compliance reporting with full chain-of-custody documentation. For more information, please visit https://www.returncenter.com.
About Makor ERP™
Makor ERP™ is the leading enterprise software for ITAD, recycling, and refurbishment operations, purpose-built to deliver full lifecycle visibility, regulatory compliance, and operational excellence.
Makor ERP
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